Refund policy
Returns
We work hard to make sure you love what you order — and we’re always happy to answer any questions before you buy. Need help with fit, fabrics, or sizing? Shoot us an email at westernjunkiecompany@gmail.com — we’re happy to help you shop smarter and avoid the hassle of returns. 🤠
That said, if you do need to return something, here’s how it works:
🔁 Return Terms:
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We offer STORE CREDIT only — issued via email once your return is received.
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Items must be returned in new, unused condition with tags attached.
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Items must be free of odors, pet hair, makeup, or damage.
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Returns must be postmarked within 14 days of your order date.
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You are responsible for return shipping costs.
🚨 Important Notes:
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Please email us first at westernjunkiecompany@gmail.com before sending any item back.
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If you return an item without emailing first, a 20% restocking fee may be deducted.
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If a return arrives outside the 14-day window, we may charge a restocking fee OR return it back to sender at your cost.
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Returns postmarked more than 20 days from order date will be sent back and not accepted.
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We allow a maximum of 3 returns per customer. As a small business, this helps us manage costs and keep offering the unique pieces you love.
❌ Non-Returnable Items:
The following are Final Sale and not eligible for return or exchange:
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Special price or sale items
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Limited edition or exclusive items
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Jewelry
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Handcrafted or custom items (like burned hats & purses)
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Items worn on the head (trucker hats, rancher hats, etc.)
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Gift cards
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Items purchased during promotions or with sale codes (like flash sales, pop-up codes, or holiday promos)
💳 Cancellations:
Orders that are canceled after being placed will be subject to a 5% cancellation fee to cover processing charges.
Still got questions? Reach out anytime at westernjunkiecompany@gmail.com or message us through the Contact Page— we’re here to help!